What website support includes
Support is not just "fix it when it breaks" - it is ongoing care to keep your site running, loading fast, and evolving. The retainer covers:
- Monitoring and uptime. We track availability of your site and key functions - forms, payments, catalog.
- Updates. Dependencies, libraries, security patches - so your site stays current and does not become a vulnerability.
- Backups. Regular code and data backups so any problem can be rolled back.
- Minor fixes. Copy, images, layout, prices - small changes within the agreed hour allocation.
- Incident response. If something breaks, we fix it fast - not next week.
- Growth. New features, sections, speed work, and integrations on top of the retainer as the project scales.
Support formats
Choose the format that matches your pace of change:
| Format | Best for | Price |
|---|---|---|
| Retainer | Active site needing regular fixes, monitoring, and peace of mind | from 50 EUR/month |
| Hourly | Irregular tasks - you pay only for actual time spent | 25 EUR/hour |
| Fixed-scope task | A specific piece of development, speed work, migration, or integration | quote after brief |
What sets us apart
You work directly with the engineer who manages your site - no call center, no account managers, no ticket queues. We document every change: what was done, why, and where access credentials live. Your site stays transparent to you and to any future developer. We take on both our own projects and sites built by others.
Pricing
Retainer starts at 50 EUR/month; hourly rate is 25 EUR/hour. The retainer scope and task list are agreed upfront so there are no surprises on the invoice. Large development tasks and integrations are scoped separately after a brief.
Support vs. rebuild
If your site runs on a modern stack, we maintain and grow it. But if it is on an outdated WordPress, a bloated page builder, or an unsupported platform that breaks constantly and costs more to patch than to replace, the honest advice is not to keep patching - but to do a migration to a modern platform. If you do not have a site yet, start with building from scratch.
FAQ
How much does website support cost?
Support starts at 50 EUR/month on a retainer, or 25 EUR/hour for hourly work. The retainer covers monitoring, updates, backups, and minor fixes within an agreed number of hours. Larger development tasks are scoped separately - we provide a quote after a brief.
What is included in website support?
The retainer includes uptime monitoring, dependency and security updates, regular backups, minor content and layout fixes, and incident response. New features, major sections, and integrations are one-off tasks on top of the retainer, billed hourly or by fixed quote.
Do you support sites you did not build?
Yes. We take on maintenance for sites built by other developers - on clean code, Next.js, Headless CMS, as well as WordPress and site builders. We start with a short audit: we review the stack, access credentials, code quality, and hosting, then propose a support format.
How fast do you respond to issues?
Critical incidents (site down, lead form broken, payment issue) are handled within a few hours during business hours. Planned fixes and updates are delivered on agreed timelines. You communicate directly with the engineer - no call centers or ticket queues.
Can I order a one-off task without a retainer?
Yes. If you do not need ongoing support, we take individual tasks: custom development, speed optimization, hosting migration, integrations. We work hourly at 25 EUR/hour or fix a quote for a specific task after a brief.